Coaching:  Coaching is billed on a monthly basis and includes an agreed upon number of sessions per month for a set fee.  The entire monthly fee is due each month prior to the first scheduled session.  If the client wishes to discontinue the coaching relationship, refunds will be issued for unused sessions only.  Request for refunds must be received at least twenty-four (24) hours prior to the next scheduled coaching session.  If received within twenty-four (24) hours of a session, client will be charged for that session and will receive a refund only for any unused sessions.

Requests to cancel or reschedule a coaching session must be received more than twenty-four (24) hours prior to the session.  Requests less than 24 hours of the scheduled session or if the client does not show for the session, the client will be charged for the session.

Seminars/Teleclasses: Registration fees for a seminar or teleclass are due at time of registration.  Requests for a refund must be received more than twenty-four (24) hours prior to the start time of the seminar or teleclass.  Refunds for no shows or requests less than twenty-four (24) hours will not be issued.  However, the client may receive a certificate of credit in the amount of the registration fee to be used towards any future seminar or teleclass offered by Transformational Conversations.

Consulting:  As consulting requires significant preparation work, once the contract is signed by both parties no refunds will be issued. Consulting engagements can be rescheduled subject to the availability of Transformational Conversations.

Speaking Engagements: A 50% deposit of the speaking engagement fee is required in order to secure the date.  The remainder of the fee is due not less than thirty days prior to the scheduled date.  Speaker fees are non-refundable, however rescheduling to another date will be accommodated subject to the availability of Transformational Conversations.

Product Sales: All tangible products offered by Transformational Conversations come with an unconditional 30-day money back guarantee for the full purchase price (not including any shipping and handling charges which are not refundable). Customer must return the item in saleable condition at their expense, except if the return is the result of Transformational Conversations’ error or was damaged in transit to the customer.  Customers must obtain a Return Merchandise Authorization (RMA) from Transformational Conversations prior to shipping returns back in order to be eligible for a refund.