Articles by Lisa Giruzzi

Here in the US we just experienced a federal government shut down and it is easy to point fingers, “Those people in Congress don’t know what they’re doing,” “Why can’t they come to an agreement?” or some version of that. I think it is more valuable to look inside your own life and ask, “Where

I went to a conference last week, which featured a business expo with about one hundred organizations participating. There were elaborate table displays with everything from free drawings to promotional items and literature. Each booth had one or two people representing the organization. It was shocking to me the large number of people working the

What dots, you ask?  The “dots” between what you said and the other person’s interpretation of what you said.  If you’re like most people you walk around with an underlying belief that most people think like you do. Another way of saying it is, you assume everyone has the same frame of reference as you

Often times when I am providing training to managers or employees of an organization someone will pipe up and say, “In order for this to work, we need buy-in from the top”. And I always respond the same way, “Why?” Why is buy-in from anyone necessary for change to happen? “We need buy-in” is one

Have you ever heard that or even said that? Perhaps you were talking about your employees or maybe even your children? If you have ever been exasperated because you felt ignored, dismissed, misinterpreted or not heard, you are not alone.  The reason it is so frustrating is because you probably think there is nothing you

The reason we can’t get along is because people like being right more than almost anything. And when I say people I mean you. I also mean me. I mean EVERYONE. I know what you are saying to yourself right now, “Not me! Sure, I know people who are like that but not me!”  That