5 Reasons


"We have been having retreats for at least 10 years and everyone thought your presentation was one of the best ones we have had. "
-Lynn C. Coleman Vice President of Administration and Finance, Howard Community College

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Are you talking to me or your phone?

I went to a conference last week, which featured a business expo with about one hundred organizations participating. There were elaborate table displays with everything from free drawings to promotional items and literature. Each booth had one or two people representing the organization.

It was shocking to me the large number […]

Are you connecting the dots?

What dots, you ask? The “dots” between what you said and the other person’s interpretation of what you said.

If you’re like most people you walk around with an underlying belief that most people think like you do. Another way of saying it is, you assume everyone has the same frame of reference as […]

Why You Don’t Need Buy-In

Often times when I am providing training to managers or employees of an organization someone will pipe up and say, “In order for this to work, we need buy-in from the top”. And I always respond the same way, “Why?” Why is buy-in from anyone necessary for change to happen?

“We need buy-in” is one […]

They never listen!!

Have you ever heard that or even said that? Perhaps you were talking about your employees or maybe even your children?

If you have ever been exasperated because you felt ignored, dismissed, misinterpreted or not heard, you are not alone. The reason it is so frustrating is because you probably think there is nothing you […]

Why we can’t get along

The reason we can’t get along is because people like being right more than almost anything. And when I say people I mean you. I also mean me. I mean EVERYONE.

I know what you are saying to yourself right now, “Not me! Sure, I know people who are like that but not me!” That […]

Work Sucks!

Work Sucks! If you have ever heard this or thought this, I am sorry.

No one should ever feel that way. Work is such a big part of our lives having a negative experience day-in, day-out is a terrible way to live.

What’s worse is people often feel helpless to change it and trapped because […]

Are you willing to upset the apple cart?

When you don’t trust your own communication skills it can impact your ability to communicate effectively because you are tentative and hesitant, or worse, withdrawn and unwilling to risk communicating.

In essence, you are afraid to upset the apple cart for fear you can’t put it back together again… kind of like all the king’s […]

Do you have a big BUT?

Here is what a big but looks like…

I would accomplish that BUT… I really want to BUT… I was going to BUT…

Buts are another way of saying, “I have identified a barrier or roadblock on the pathway to achieving my goal and I don’t know how to overcome it or I don’t think […]

How many times do I have to tell them???

This is a good question. My answer: As many times as it takes to produce the result you want produced.

Communication is a very complex phenomenon. However, we rarely think about it that way. What’s more common is to think, I spoke, he/she/they heard. That’s it. Communication complete.

That’s insufficient for effective communication.

Consider we […]

One Bad Communication Can Ruin Everything



Husband texts back, “Pour some lukewarm water on it.”



I am absolutely crazy for communication! I LOVE IT. I have been called a “Communication Geek” by one of my clients because of my passion […]